Yera leverages AI to categorize and summarize support tickets, offering actionable insights. Features include seamless integration with CRM tools, customizable AI prompts, real-time analytics, and comprehensive performance metrics for enhanced support.

Features:

• AI-Powered Analysis: Automatically categorizes and summarizes support tickets, providing key insights.

• Customizable AI Prompts: Tailor AI prompts to extract specific business-critical insights.

• Seamless Integration: Integrates with popular customer support tools like Intercom and Zendesk.

• Real-Time Analytics: Provides immediate feedback and performance metrics for support agents.

• Quality and Efficiency Metrics: Tracks and reports on support team performance and efficiency.

• Pareto Analysis: Identifies key issues affecting customer satisfaction.

• Collaboration Tools: Facilitates team collaboration on customer support tasks.

• Data Security: Ensures robust data protection and privacy.

• Scalability: Adapts to the needs of both small and large teams.

• Affordable Plans: Offers flexible pricing to fit different budgets.